1. Introduction
Welcome to Kindery. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.
2. Information We Collect
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name, username or similar identifier, title, date of birth.
- Contact Data includes billing address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
- Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
- Child Care Data includes information about children enrolled in your childcare facility, attendance records, medical information, emergency contacts, and other childcare-related data you input into our system.
3. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To provide and maintain our childcare management services
- To process payments and manage your subscription
- To communicate with you about your account and services
- To send you important updates, security alerts, and administrative messages
- To improve and personalize your experience with our services
- To comply with legal obligations and protect against legal liability
- To prevent fraud and maintain the security of our services
- With your consent, to send you marketing communications about our products and services
4. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We implement industry-standard security measures including:
- Encryption of data in transit and at rest using SSL/TLS protocols
- Regular security audits and penetration testing
- Access controls and authentication measures
- Employee training on data protection and security best practices
- Regular backups and disaster recovery procedures
- Compliance with industry standards such as SOC 2 and GDPR
5. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
6. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data (commonly known as a "data subject access request")
- Request correction of the personal data that we hold about you
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data to you or to a third party
- Withdraw consent at any time where we are relying on consent to process your personal data
7. Data Sharing and Third Parties
We may share your personal data with the following categories of recipients:
- Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analytics, email delivery, hosting services, and customer service
- Business Partners: Partners who help us provide, improve, or market our services
- Legal and Regulatory Authorities: When required by law or to protect our rights and the rights of others
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
8. International Data Transfers
We may transfer your personal data outside of your country of residence. Whenever we transfer your personal data out of your jurisdiction, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are in place.
9. Children's Privacy
While our platform is designed to help childcare facilities manage information about children in their care, we do not knowingly collect personal information directly from children under 13. The information about children is provided by authorized childcare facility staff and parents/guardians. We take special care to protect this sensitive information and comply with applicable laws such as COPPA (Children's Online Privacy Protection Act) and FERPA (Family Educational Rights and Privacy Act) where applicable.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. For more details about the cookies we use and your choices regarding cookies, please visit our Cookie Policy.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: privacy@kindery.app
- By visiting our website: www.kindery.app/contact